1. Overview

At RETIENDRA, we strive to ensure our customers are satisfied with their purchases. If for any reason you are not completely happy with a product, please review our refund policy below.

2. Eligibility for Refunds

To qualify for a refund, you must meet the following conditions:

The item must be unused and in the same condition you received it.
You must initiate the refund within 30 days of purchase.
Proof of purchase is required.

3. Non-refundable Items

Certain items are non-refundable, including:

Gift cards
Downloadable software products
Some health and personal care items

4. Process for Refunds

To begin the refund process, please contact our customer service at [email protected]. You will receive instructions on how to return your item. Once the item is received and inspected, we will notify you of the approval or rejection of your refund.

5. Late or Missing Refunds

If you haven’t received your refund, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. If you’ve done all of this and still have not received your refund, please contact us at [email protected].

6. Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at [email protected].

Thank you for shopping with RETIENDRA!